**************PLEASE READ OUR FAQ’S - THE LINK TO RESERVE IS BELOW!*************

AVAILABILITY: Please contact us for availability prior to reserving online. Once availability is confirmed we will hold the date for up to one day to allow you the opportunity to complete the reservation form and to pay the deposit online.

HOME PARTIES: Set up is included in all party packages. Please note that your party will most likely be picked up within 1-2 days after your event. In rare instances, we may pick up parties on the same day. However, regardless of the day of pick up, it is the client’s responsibility to pack all linen and props and move all party furnishings (tables and chairs) to the garage for pick up.

VENUE PARTIES: Set up is included in all party packages. Venue parties are picked up the same day. It is the client’s responsibility to pack all linen and props after the event for pick up.

SOFT PLAY ADD-ON: Parties with a soft play zone are typically picked up the same day unless otherwise discussed. The breakdown of the soft play area after the event is included in the cost of your soft play add on.

UPSTAIRS PARTIES: We are unable to set up parties on upstairs levels. Parties must be held on the first floor. 

DEPOSIT: A non-refundable retainer in the amount of $100 or $175 depending on selected service is required to reserve an event. This retainer is non-refundable and non-transferrable.

FINAL COUNTS: Final RSVP heads counts for invoicing and preparation are due the Sunday prior to your event date.

DELIVERY FEES:   

00-20 MILES FROM ZIP CODE 77373 - $55

21-30 MILES FROM ZIP CODE 77373 - $65

31-40 MILES FROM ZIP CODE 77373 -$75

41-55 MILES FROM ZIP 77373 - $85

51-55 MILES FROM ZIP 77373 - Please Inquire

WE USE IPHONE MAPS APPS FOR CALCULATING MILEAGE. WHEN MULTIPLE ROUTES ARE GIVEN, WE WILL TAKE AN AVERAGE OF THOSE ROUTES TO DETERMINE YOUR DISTANCE.

FINAL PAYMENT: Invoices are emailed the Sunday prior to your event date in most cases. All invoices must be paid within 24 hours. We reserve the right to cancel any event when invoices are not paid on time. Deposits are non refundable if your invoice is cancelled due to non-payment.

PETS: Please remove all pets from the party area prior to our arrival for set-up parties.

CANCELLATIONS AND REFUNDS: If you must cancel your party for any reason we will be unable to refund your deposit.  I will do my best to work with you to reschedule your event (up to one time) if a 21 day notice notice is given.

Balloon Disclaimer and Outdoor Set-Ups: We use only the best quality balloons, but due to the fragile nature of balloon products, we will not be held responsible for the condition of such items after they have been handed over in good condition. This includes but is not limited to leakage, burst, exposure to heat or cool temperatures, exposure to outdoor elements, sharp edges items and etc. Some of the nicest celebrations can take place outdoors and balloons can play a gorgeous part. Unless the weather is completely calm and cool, your balloon may possibly move with the wind and pop with the hotter temperatures. We cannot guarantee that they will be able to sustain outdoor climates. Due to all the above, we do not guarantee balloons outdoors.