Update 07/1/2023

Effective July 1, 2023 our soft play rental is only available when booked with our Combo Party Package.


TERMS OF SERVICE

Important Booking Information for Soft Play Rentals

Before booking a soft play rental, please review the following policies:

  • Soft Play Restrictions: Soft play cannot be booked alongside face painting, painting parties, or swim/splash parties. If we arrive and find evidence of any of these activities, service will be denied, and full payment will be forfeited. Soft play is a significant investment, and paint or water can cause permanent damage.

  • Weather Policy & Indoor Contingency Plan: If there is any chance of rain (even 1%) or if the ground is wet from previous rainfall, the setup must be moved indoors. No refunds will be issued due to rain. Please have an indoor backup plan in place before booking. If an indoor alternative is unavailable, we recommend not booking the service.

  • Upstairs Installations: We do not provide upstairs setups unless there is elevator access.

Security Deposit

A $150 security deposit is required for all rentals and must be paid in cash or via Zelle at setup. The deposit will be fully refunded after the event only if:

  • The equipment is returned in clean, dry, and undamaged condition.

  • The ball pit balls are placed back in the ball pit.

  • The equipment has not been moved from its original setup location.

Rental Terms & Conditions

  • A signed Rules Acknowledgement and Release of Liability form is required at the time of booking.

  • Full setup and breakdown are included in the rental price.

  • Soft play is designed for children ages 0-5 years old.

  • The following are strictly prohibited in and around the soft play area:

    • Shoes

    • Face painting, temporary tattoos, and painting parties

    • Food, drinks, and sweets

    • Confetti, piñatas, and sharp objects

    • Wet or water-related play

  • No outside personalization or decals may be applied to our equipment.

Sanitation & Safety

All soft play equipment is thoroughly cleaned and sanitized using CleanSmart, a hospital-grade disinfectant that eliminates 99.9% of harmful viruses and bacteria without harsh chemicals. Ball pit balls are disinfected using CleanSmart Toy Disinfectant. Learn more about CleanSmart products at www.cleansmarthome.com.

By booking our soft play services, you agree to these terms.